SA61 and SA62 · Haverfordwest
Data recovery in Haverfordwest. County town to the farms and the Milford Haven contractors.
Haverfordwest is the county town of Pembrokeshire — around 12,000 people at the lowest bridging point of the Western Cleddau, and the service centre for a county of farms, coast and the energy works on the Milford Haven waterway a few miles south. The data sits where the work is done: farm accounts and livestock movements on an office machine at the end of a long rural line; inspection and survey files for the South Hook and Dragon LNG terminals, the Valero refinery and the RWE power station on a contractor's single workstation; a season of bookings and a photo library at a coastal holiday let; case files at a solicitor in the town. Out past the town the connections thin fast, and the offsite backup someone assumes has run may still be crawling up a copper line. When a drive stops, it travels east on the A40 through Carmarthen, onto the M4 and over the Severn to the Bristol lab — posted, tracked, insured. Looking at it costs nothing.
Describe the symptoms to an engineer
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What breaks on the farms and the energy coast.
Not listed here? Try the triage →| What shows up | Why it lands here | Do this now |
|---|---|---|
| A NAS in a Haven contractor's office that will not mount | The inspection reports, the CAD and the survey data all sit on it | Power it down, label the bays in order, and post the disks bare |
| A farm office PC that quit in the middle of a claim | The accounts, the movement book and the medicine records, nowhere else | Leave it switched off; we take the data, your IT the hardware |
| An external drive with a full season of the coast on it | A holiday let or a photographer keeping the only copy to hand | Unplug it the moment files start to vanish |
| A mirrored pair quietly running on one good disk | No one saw the first disk fall out of the set | Send both disks in bay order; each is imaged before any rebuild |
| A field laptop that took a knock and now clicks | Kit that lives in a vehicle all week takes a fall sooner or later | Shut it down and leave it that way; each power-up loses a little more |
A Haverfordwest job, from posting to return.
Four questions from SA61, SA62 and around.
Which parts of Pembrokeshire are covered?
All of Haverfordwest across SA61 and SA62 — the Castle, Prendergast, Portfield, Priory and Garth wards, and the trade coming in off the A40, A487 and A4076. Milford Haven, Pembroke Dock, Fishguard, St Davids, Johnston and Clarbeston Road are covered on the same terms.
The only copy of our inspection survey is on a drive that has failed. Is it safe to work on?
We take a read-only image of the disk before anything else, so the drive you send is never altered — all recovery runs on the copy, and it goes home just as it arrived. A figure is agreed in writing ahead of any chargeable step, and you receive an itemised list of everything read back and everything that could not be — the paper an inspection or audit will want.
Our NAS started to rebuild and it has hung. Do we pull the power?
Yes — cut the power to it. A rebuild forces a read of every sector still on the surviving disks, which is exactly the strain that finishes a weak one, so letting it grind on can leave things worse than the failure that started them. Ease each disk out, noting the bay it came from, and post them as bare drives; the lab has no use for the enclosure.
Is there anywhere in Haverfordwest I can hand a drive in?
No — nothing changes hands in the town, and the Cardiff office is for letters, not drives. Post it to the Bristol intake lab, tracked and insured, or take it in there in person on a weekday. If it is bulky or fragile, phone before you pack and we will talk it through.
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Send it from Haverfordwest; work begins the day it arrives.
Do not switch it back on. Tell us what happened, and wait for the free diagnosis before agreeing to anything.