LL28 and LL29, the Conwy coast · Colwyn Bay
Data recovery for Colwyn Bay. Conwy runs the county from Coed Pella, in the bay itself.
Colwyn Bay is a working town on the Conwy coast — a built-up area of about 29,000 at the 2021 census — and more of it runs on a hard drive than the promenade lets on. Conwy County Borough Council administers the whole county from Coed Pella, the offices finished here in 2018, so the town carries council systems, case files and the firms that work around them. The Welsh Mountain Zoo, the National Zoo of Wales, sits on the hillside above, holding membership, ticketing and animal records; Eirias Park and its stadium run events off the same sort of machines. Along the reclaimed beach, out at Rhos-on-Sea and Old Colwyn, and in the holiday-park offices toward Abergele, bookings, card records and CCTV all sit on a single box. When one stops, the drive comes to the Bristol lab by tracked post: the A55 heads east toward Chester and the bench lies well to the south, which is exactly why posting beats driving. Tell us what happened; the first look is free.
Describe the symptoms to an engineer
0800 6890668
What breaks across Colwyn Bay's desks and seafront.
Not listed here? Try the triage →| What shows up | Why it lands here | Do this now |
|---|---|---|
| A seafront recorder with whole days missing from the footage | Surveillance disks write around the clock and wear through first, unnoticed until a night is needed | Leave the recorder switched off; send the drive from inside it |
| A holiday-park office PC that will not boot as the season starts | The bookings and the owner database sit on that one machine, and spring will not wait | Do not reinstall or run a repair tool; send the disk as it is |
| A NAS that has quietly run a disk short for months | A degraded set reads exactly like a healthy one until the next disk goes | Power it off before the next one |
| A card that reads as empty after a wedding at Rhos-on-Sea | One card can hold the only frames of a day that will not come round again | Put the card down straight away; do not reformat it or shoot over it |
| A whole shared drive that will not open, with a note left behind | Small teams around the town keep the backup on the very server the note reached | Unplug it from the network, leave the power on, and call before anyone restarts it |
Before it leaves Colwyn Bay.
Questions from LL28 and LL29.
Do you cover Colwyn Bay, Rhos-on-Sea and Old Colwyn?
Yes — Colwyn Bay, Rhos-on-Sea, Old Colwyn and along to Abergele, the whole of LL28 and LL29. It is regular work. Distance is not the obstacle: send it by tracked, insured post, we assess it on arrival, and the return carriage is ours.
Our office NAS has dropped a disk. Do we send the whole unit?
No — post the disks, not the box. Power the unit off and keep it from rebuilding; the instant it starts writing over a struggling disk, a set you might still have read is lost to you. Draw the drives out bare, number each to its bay, and include the one that failed. The empty chassis and the controller card stay with you.
These are council case files and client records. Who sees them?
Only the engineer working your job. Each disk is imaged read-only and the recovery runs off that image, you are handed a case number to quote, and the copies here are cleared a month after your drive returns home. Nothing leaves the lab, and nothing is kept past that.
Is there anywhere in Colwyn Bay to drop a drive off?
No — nowhere in Colwyn Bay takes drives across a counter, and Cardiff takes none either; that office receives only post. The bench is in Bristol. Post it tracked and insured, or, if you would rather deliver in person, the Bristol lab accepts drives at the door on weekdays.
Pages people often read next.
Send it from Colwyn Bay; work begins the day it arrives.
Do not switch it back on. Tell us what happened, and wait for the free diagnosis before agreeing to anything.