Wye and Severn · Chepstow
Data recovery in Chepstow. Bristol is eighteen miles off; that is where your drive goes.
Chepstow had 11,900 residents at the 2021 Census, and NP16 is one of the few postcodes covering two countries, with the Wye as the border. Bristol is about eighteen miles by road, roughly twenty-five minutes — yet there is no direct train, so a great many people here work for Bristol firms out of a spare room, on one laptop and one external drive. Add the units at Newhouse Farm and Bulwark and the farms up the valley. Post it tracked, or drop it in on the way past.
Describe the symptoms to an engineer
0800 6890668
What we get from NP16.
Not listed here? Try the triage →| What shows up | Why it lands here | Do this now |
|---|---|---|
| A laptop SSD that dropped out of the boot menu | Bristol work comes home here, and it comes on one machine | Take the drive out and send that, not the laptop |
| A backup disk on a Bulwark estate that has started clicking | Small firms here run lean, so the backup is the only copy | Switch it off now; the noise is what is doing the damage |
| A home-office PC that gets slower every month | The warnings get clicked away until the disk stops answering | Copy it now, while it reads |
| A two-bay NAS in a land agent's back office | One box ends up holding the whole practice | Number each bay, take the disks out and send us those |
| A yard recorder holding footage an insurer has asked for | Recorders write over themselves on a loop nobody pauses | Pull the plug, take the disk out, and send us that |
From your hand to the bench and back again.
Four things Chepstow asks us.
We work on client matters. Is sending a drive safe?
Yes, and the process assumes it. Your drive is booked in under a case number, never a client's name. Engineers open only the folders the job actually needs. Thirty days after the drive is back with you, every working copy on our side is wiped. The privacy policy has the detail.
How quickly does a Chepstow job move?
Hand it over today and it is normally on the bench tomorrow morning, with the written figure not far behind. Agree to it and most logical faults are finished within two working days. Seized mechanics and multi-drive sets need longer, and you hear that before you commit, not after.
What paperwork comes with the recovery?
All of it, at no extra cost. The quote arrives in writing and the number holds. An itemised VAT invoice follows. Before you pay, you get a list of the recovered files to approve.
Bristol is closer than Cardiff. Can I just drive it over?
You can. The intake lab is about eighteen miles away by road, roughly twenty-five minutes, and it takes hand-delivered drives on weekdays. Tracked, insured post works just as well.
Pages people often read next.
Bring it over from Chepstow, or put it in the post.
Do not switch it back on. Tell us what happened, and wait for the free diagnosis before agreeing to anything.