SA31 and the Towy · Carmarthen
Carmarthen data recovery. Herd records, subsidy claims, a conveyancing file — each on one drive.
Carmarthen is the county town of Carmarthenshire, set on the River Towy, with about 14,600 people at the 2021 Census and a working reach far wider than that — the commercial capital of a large farming county. Its records sit on hard drives: farm accounts and subsidy claims in yard offices up the Towy valley, conveyancing and client files in the law firms and land agents around Nott Square, patient systems at Glangwili, files at County Hall and the Dyfed–Powys Police headquarters, and the tills in St Catherine's Walk. Out in the hinterland, on a long copper line or a wireless dish, the offsite backup you assume is running may not have finished uploading, so the drive on the desk is often the only complete copy. When one fails there is no counter to call at: the parcel travels east on the A48, joins the M4, and crosses the Severn into England to reach our Bristol lab. Post it tracked, and the first look is free.
Describe the symptoms to an engineer
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What breaks in a farming county town.
Not listed here? Try the triage →| What shows up | Why it lands here | Do this now |
|---|---|---|
| A vet's laptop that drops out of the boot menu | Large-animal visit notes and imaging sit on the machine, not a server | Remove the drive and post it alone, not the whole laptop |
| A backup drive in a farm office that has started clicking | On a single-line holding the backup is often the only complete copy | Switch it off now; the clicking is what does the harm |
| A counter PC in St Catherine's Walk that slows every week | The alerts are dismissed until the disk stops answering altogether | Copy it now, while it reads |
| A two-bay NAS box behind a land agent's desk | In time one box quietly holds the whole office | Mark each bay in order, take the disks out, and post those bare |
| A yard recorder with footage the insurer has requested | Recorders loop over their own oldest footage and nobody pauses them | Unplug it, lift the disk out, and post that alone |
From the office in Carmarthen to the bench, and back.
Four questions Carmarthen puts to us.
Do you cover Carmarthen and the Towy valley?
Yes — the whole of SA31, from the town and Pensarn out to the farms up the Towy valley and the offices around Nott Square, and across the wider county besides. There is nothing to visit: you post the drive to our Bristol lab, tracked and insured, and we cover the journey back. The free first look applies wherever it is sent from.
Our farm accounts sit on one office PC. Is that a risk?
It usually is. Accounts, subsidy claims and herd and movement records tend to live on the single machine in the yard office, and on a long rural line the offsite copy you assume is running may not have finished uploading. If the disk is failing, leave it off and send it; if it still reads, copy what matters first. The free look tells you what can return before you commit.
A disk in our office NAS has failed. Do we keep using it?
No — shut it down rather than let it rebuild onto a tired disk; a controller writing to a weak member is how a healthy array turns unrecoverable. Number the bays, take the disks out, and send us the bare drives rather than the box. Each is imaged before any rebuild is attempted, and a written figure reaches you before that work starts.
Is there a counter in Carmarthen I can use?
No counter stands in Carmarthen, and none in Cardiff either — that office takes post alone. Send it to the Bristol lab, insured and tracked; or, should you prefer to bring it, the lab accepts hand-delivered drives on weekdays. The price is the same whichever you choose, and the carriage home is ours.
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Post it from Carmarthen, and the bench starts the morning it arrives.
Do not switch it back on. Tell us what happened, and wait for the free diagnosis before agreeing to anything.